Service Level Agreement
- Subscriber will declare that the information and data given are correct. In case of any false information, the Subscriber will be liable to appropriate legal action.
- Subscriber will not share his/her connection with anybody's PC or use more computers than mentioned. Otherwise, Alpha Computer BD can discontinue the service.
- Alpha Computer BD may install hardware or another device any time and the Subscriber is obligated to provide space and power outlet for that purpose.
- Due to an electric short circuit or thunder if any damage occurs Alpha Computer BD are not responsible for it.
- The one-time installation charge (OTC) is not refundable.
- The monthly bill or product payment has to be paid to Alpha Computer BD on a prepaid/agreed basis.
- If the bill is not paid on a prepaid basis of the respective month, Alpha Computer BD office, the line will be blocked without any prior notice. It may take 24 (Twenty four) hours to un-block the line, once it is blocked.
- Alpha Computer BD may charge or modify this agreement of prices and may discontinue or revise all other aspects of the service at its own discretion and with prior notice.
- The subscriber would not able to change his/her time slot for the first 3 (three) months. After that, if the Subscriber wishes to change his/her time slot, Alpha Computer BD will charge accordingly.
- The subscriber will be able to unblock his/her line within 3 (Three) months by paying the last billed amount in full with the current month's bill in advance.
- Subscriber can stop his/her service by completing a short formality with Alpha Computer BD one month earlier.
- After unsubscribing our connectivity Alpha Computer BD with take-back cables and other devices which we have been providing to establish a connection.
- The subscriber shall not use the connection for any illegal purpose.